How long does it usually take for a video on a gig to process?


#1

Hi everyone,



I was wondering how long it usually takes for a video to process when uploading to a new gig?



I uploaded my first gig over 12 hours ago and it’s still processing! It was an .mp4, 24MB, 12 seconds, 25FPS, and 1920x1080 HD quality but I didn’t think it would take this long…



Does it usually take this long for everyone…or is it just me? Should I upload it to a different size/format?


#2

Hi,



Try this:



Go to edit your gig and on the video section where it says processing video click on it. This worked for me, as I had the same problem and this fixed it. :slight_smile:


#3
c171zen said: Hi,

Try this:

Go to edit your gig and on the video section where it says processing video click on it. This worked for me, as I had the same problem and this fixed it.


I tried that and it didn't work... It's odd because when I preview the video on the edit screen it looks completely fine, I don't know why it needs more time to process...

#4

Found the problem, turns out I have to put “exclusive to fiverr” somewhere in the video :frowning:


#5

Make sure you Gig is “Active” and not “Paused”. You have to make your gig go live before the support team will review your video.