How long for customer support to respond

[retouchstudio1]

Hello

how long does it take for customer support to respond to your ticket in your experience?

I have no answer for around 12 hours, usually I get an answer faster than this…

When I click on the ticket it says:

The page you were looking for doesn’t exist
You may have mistyped the address or the page may have moved

[adsensewizard]

From my experience 3-6 hours is a good average. Though if you can’t access your ticket, then it may have not gone through. You should check your email if you received a copy of whatever you wrote to them. If it’s there, then the ticket may have been deleted for some reason. I have never had mine deleted, so can’t speculate why they would do such a thing. You don’t seem like a horrible person either, which usually is the cause why tickets aren’t answered.

Fiverr support does also keep an eye on their social media, so would be a good idea to send them a message there and ask what is happening.

[ahmedghumro]

It takes more 24 hours now.

[retouchstudio1]

From my experience 3-6 hours is a good average. Though if you can’t access your ticket, then it may have not gone through. You should check your email if you received a copy of whatever you wrote to them. If it’s there, then the ticket may have been deleted for some reason. I have never had mine deleted, so can’t speculate why they would do such a thing. You don’t seem like a horrible person either, which usually is the cause why tickets aren’t answered.

Fiverr support does also keep an eye on their social media, so would be a good idea to send them a message there and ask what is happening.

My experience is the same…except this time…

Maybe it didnt get through as you say. I do not have a copy of my ticket. It is like it never existed.

They always replied quickly so far and been helping

[retouchstudio1]

It takes more 24 hours now.

Good to hear, thanks!

[adsensewizard]

My experience is the same…except this time…

Maybe it didnt get through as you say. I do not have a copy of my ticket. It is like it never existed.

They always replied quickly so far and been helping

In that case it may not have gone through at all. Should send the ticket again and see if it goes through then!

[retouchstudio1]

I did wrote a new one

Actually they say as automatic message

Customer Support is available 24/7
Current First Response Time is 12-18 hours