Fiverr Community Forum

How long it takes to get an answer from customer service?

I posted a request for customer service, and they are not responding. Now it is almost three days. Does anyone have the same experience these days?

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I have heard that because of the pandemic, many new sellers have joined the Fiverr platform, and Customer Service is swamped with work.

However, usually, they have always gotten back to me in 24-48 hours.

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its been 8 days i did not receive reply i am waiting for their reply you should also wait