Fiverr Forum

How my order get cancelled


#1

Hi,

Recently I received my order. And order is automatically cancelled stating as.

THE BUYER CANCELLED THIS ORDER AND FUNDS WERE RETURNED TO THEIR BALANCE. But I didn’t cancelled the order.

When I get into buyer inbox. it is stating as " may not be contacted at this time."

What’s going on anyone have any idea?


#2

Sounds like a chargeback. :grimacing: If that’s the case a PP chargeback would be the cause of an account banned (Buyer). I mean, you can reach out to CS but it will be the same canned drivel “remember if you don’t make money, we don’t” etc.