Sometimes we need to answer Buyer questions in order to close the sale, but sometimes they’re getting services they should be paying another Seller for.
For instance, a Buyer asks, “Could you proofread my sales letter too?”, but proofing sales letters is outside the realm of your gig. Sure you could proof it, but you have no way to charge for that. If you do that for free, then you’ve cheated Fiverr and another Seller out of revenue… and that would be foolish. If you don’t do it, you fear you might lose the sale.
Here’s what you need to do…
Understand that Buyers are on the offensive and they sometimes overstep a boundary and other times they just don’t recognize our value. As a Seller you need to regain control of the sale and reestablish your value. The best way to do this is to ignore their question, but instead start closing the sale. Reply with things like, “When can I expect your order so I can schedule you in”? or “Don’t forget to add my very popular gig extras when you order”. Just be clever and remember to reply with control and value in mind.