Jump to content

How to ask the buyer politely to change the feedback

virtualsuperman

By virtualsuperman
in Lounge

Recommended Posts

virtualsuperman Newbie

virtualsuperman

Posted
Posted

Guys and gals, Virtual Superman here! (My first post actually, I’ll make it short).

I’d like to share a story with you. I usually have great customers that are satisfied with my delivery (99%), but you know, it’s simply not possible to please everyone.

I recently dealt with a buyer who wasn’t satisfied with my delivery as he did not read the description carefully. I didn’t tell him: “well, it’s your fault, (dork), read the description carefully next time”.

Instead, I did this after the first delivery:

  1. I offered to give him a gig extra that he needed for a great price OR a full refund - he chose the gig extra
  2. When I delivered the gig extra, he wasn’t satisfied either
  3. I offered a full refund again, he did not agree so number #4
  4. I gave him another gig extra, just for free to make him satisfied

The total price of the gigs I delivered was $80, he paid $50. I gave him 2 free bonuses + Tips, Tricks & Hacks that are worth well more than $80. I was asking him constantly if he is satisfied with the service - in the case he is not, I’m ready to fully refund him. He did not respond. One hour later, he left a 3-star review (satisfactory experience).

I immediately contacted him and described politely what I delivered, why the reviews are so crucial to my Fiverr business and asked him if he doesn’t mind if I cancel the order and refund him. Honestly, I don’t care if I lose 40 bucks or even more. I don’t want the money of customers that are not 100% satisfied and I accept only 5-star reviews. That is a must. He immediately sent me a message saying that he wants to change the feedback and finally, he gave me 5 stars.

The thing is that some buyers just don’t know that 5-star reviews are crucial to our business. It’s better to lose some bucks now than have reviews that suck in a long run. Anyway, if you receive a negative feedback and do not want to refund the buyer, just do not comment with hate, make a fun of that. If I couldn’t change the feedback, I would give him 5 stars and my comment would be:
“Agreed to deliver gigs that cost $80 for $50, got satisfactory review - I love that guy anyway :D”

I hope it may be helpful, take care guys!
VS

Link to comment
Share on other sites
catwriter Grand Master

catwriter

Posted
Posted

Guys and gals, Virtual Superman here! (My first post actually, I’ll make it short).

I’d like to share a story with you. I usually have great customers that are satisfied with my delivery (99%), but you know, it’s simply not possible to please everyone.

I recently dealt with a buyer who wasn’t satisfied with my delivery as he did not read the description carefully. I didn’t tell him: “well, it’s your fault, (dork), read the description carefully next time”.

Instead, I did this after the first delivery:

  1. I offered to give him a gig extra that he needed for a great price OR a full refund - he chose the gig extra
  2. When I delivered the gig extra, he wasn’t satisfied either
  3. I offered a full refund again, he did not agree so number #4
  4. I gave him another gig extra, just for free to make him satisfied

The total price of the gigs I delivered was $80, he paid $50. I gave him 2 free bonuses + Tips, Tricks & Hacks that are worth well more than $80. I was asking him constantly if he is satisfied with the service - in the case he is not, I’m ready to fully refund him. He did not respond. One hour later, he left a 3-star review (satisfactory experience).

I immediately contacted him and described politely what I delivered, why the reviews are so crucial to my Fiverr business and asked him if he doesn’t mind if I cancel the order and refund him. Honestly, I don’t care if I lose 40 bucks or even more. I don’t want the money of customers that are not 100% satisfied and I accept only 5-star reviews. That is a must. He immediately sent me a message saying that he wants to change the feedback and finally, he gave me 5 stars.

The thing is that some buyers just don’t know that 5-star reviews are crucial to our business. It’s better to lose some bucks now than have reviews that suck in a long run. Anyway, if you receive a negative feedback and do not want to refund the buyer, just do not comment with hate, make a fun of that. If I couldn’t change the feedback, I would give him 5 stars and my comment would be:

“Agreed to deliver gigs that cost $80 for $50, got satisfactory review - I love that guy anyway :D”

I hope it may be helpful, take care guys!

VS

asked him if he doesn’t mind if I cancel the order and refund him.

If you asked him this in order to get feedback removed, keep in mind that soliciting feedback removal through mutual cancellations is a violation of Fiverr’s ToS.

Link to comment
Share on other sites
virtualsuperman Newbie

virtualsuperman

Posted
  • Author
Posted

asked him if he doesn’t mind if I cancel the order and refund him.

If you asked him this in order to get feedback removed, keep in mind that soliciting feedback removal through mutual cancellations is a violation of Fiverr’s ToS.

I’m not sure right now if it is against Fiverr ToS. Anyway, I did have a case when the buyer was not satisfied with my final delivery that was automatically marked as complete. I contacted CS and described what happened, they canceled the order immediately. Anyway, if you want to cancel the order that was marked as complete, you have to contact the CS and you are required to describe why you want to cancel the order. If it’s not allowed, they’ll tell you I suppose.

Link to comment
Share on other sites
djgodknows Explorer

djgodknows

Posted
Posted

Guys and gals, Virtual Superman here! (My first post actually, I’ll make it short).

I’d like to share a story with you. I usually have great customers that are satisfied with my delivery (99%), but you know, it’s simply not possible to please everyone.

I recently dealt with a buyer who wasn’t satisfied with my delivery as he did not read the description carefully. I didn’t tell him: “well, it’s your fault, (dork), read the description carefully next time”.

Instead, I did this after the first delivery:

  1. I offered to give him a gig extra that he needed for a great price OR a full refund - he chose the gig extra
  2. When I delivered the gig extra, he wasn’t satisfied either
  3. I offered a full refund again, he did not agree so number #4
  4. I gave him another gig extra, just for free to make him satisfied

The total price of the gigs I delivered was $80, he paid $50. I gave him 2 free bonuses + Tips, Tricks & Hacks that are worth well more than $80. I was asking him constantly if he is satisfied with the service - in the case he is not, I’m ready to fully refund him. He did not respond. One hour later, he left a 3-star review (satisfactory experience).

I immediately contacted him and described politely what I delivered, why the reviews are so crucial to my Fiverr business and asked him if he doesn’t mind if I cancel the order and refund him. Honestly, I don’t care if I lose 40 bucks or even more. I don’t want the money of customers that are not 100% satisfied and I accept only 5-star reviews. That is a must. He immediately sent me a message saying that he wants to change the feedback and finally, he gave me 5 stars.

The thing is that some buyers just don’t know that 5-star reviews are crucial to our business. It’s better to lose some bucks now than have reviews that suck in a long run. Anyway, if you receive a negative feedback and do not want to refund the buyer, just do not comment with hate, make a fun of that. If I couldn’t change the feedback, I would give him 5 stars and my comment would be:

“Agreed to deliver gigs that cost $80 for $50, got satisfactory review - I love that guy anyway :D”

I hope it may be helpful, take care guys!

VS

First of all ⭐ is NOT a negative feedback. It is a neutral feedback.

Negative Feedback is when 2.5 ⭐ or less has been given.

a buyer who wasn’t satisfied

he wasn’t satisfied either

he left a 3-star review

I immediately contacted him and described politely what I delivered, why the reviews are so crucial to my Fiverr business and asked him if he doesn’t mind if I cancel the order and refund him

Now I am going to keep my reply short and to the point.

The moral of YOUR story was:

“If they buyer is not satisfied with your work, perform emotional/psychological blackmail so he reluctantly is forced to change his review.”

I would NOT consider this as a tip for seller.

You can begin your rebuttal on this now.

p.s

You can also refer to the current state of “Mutual Cancellations” here:

:no_entry_sign: Refunding your buyer to remove a feedback is NO LONGER possible on Fiverr since the last update in Terms Of Service. :warning: Feedbacks are here to stay! :bulb: However, you can ASK to have your REVIEW modified but only ONCE (:one:) per order. Also, you should use this feature as minimally as possible. :information_source: Please Note: This feature is only available within 3 DAYS of posting of feedback. Let's get to the steps: STEP 1: >Click on "RESOLVE NOW" …
Link to comment
Share on other sites
virtualsuperman Newbie

virtualsuperman

Posted
  • Author
Posted

First of all ⭐ is NOT a negative feedback. It is a neutral feedback.

Negative Feedback is when 2.5 ⭐ or less has been given.

a buyer who wasn’t satisfied

he wasn’t satisfied either

he left a 3-star review

I immediately contacted him and described politely what I delivered, why the reviews are so crucial to my Fiverr business and asked him if he doesn’t mind if I cancel the order and refund him

Now I am going to keep my reply short and to the point.

The moral of YOUR story was:

“If they buyer is not satisfied with your work, perform emotional/psychological blackmail so he reluctantly is forced to change his review.”

I would NOT consider this as a tip for seller.

You can begin your rebuttal on this now.

p.s

You can also refer to the current state of “Mutual Cancellations” here:

:no_entry_sign: Refunding your buyer to remove a feedback is NO LONGER possible on Fiverr since the last update in Terms Of Service. :warning: Feedbacks are here to stay! :bulb: However, you can ASK to have your REVIEW modified but only ONCE (:one:) per order. Also, you should use this feature as minimally as possible. :information_source: Please Note: This feature is only available within 3 DAYS of posting of feedback. Let's get to the steps: STEP 1: >Click on "RESOLVE NOW" …

Hey, friend, thanks for your comment, I appreciate it.

First of all ⭐ is NOT a negative feedback. It is a neutral feedback.

I did not say it is a negative feedback, I said he wasn’t satisfied in the first place.

3 stars don’t mean satisfaction at all in my view.

“If they buyer is not satisfied with your work, perform emotional/psychological blackmail so he reluctantly is forced to change his review.”

“If the buyer is not satisfied, try to make him satisfied” is my philosophy. With that being said, I offered a great price, free bonuses, full refund etc. I did not force anyone to change the review - I wanted to explain why the reviews are so crucial and at the same time, I wanted to give him his money back because he was not 100% satisfied. I’m not sure if it’s against ToS if you give a full refund to the guy who is not satisfied, but anyway, I will ask CS to be sure I’m compliant with ToS.

In my first post here I tried to help other sellers who experience unwanted feedback so if it’s not useful, just ignore that.

VS

Link to comment
Share on other sites
catwriter Grand Master

catwriter

Posted
Posted

Hey, friend, thanks for your comment, I appreciate it.

First of all ⭐ is NOT a negative feedback. It is a neutral feedback.

I did not say it is a negative feedback, I said he wasn’t satisfied in the first place.

3 stars don’t mean satisfaction at all in my view.

“If they buyer is not satisfied with your work, perform emotional/psychological blackmail so he reluctantly is forced to change his review.”

“If the buyer is not satisfied, try to make him satisfied” is my philosophy. With that being said, I offered a great price, free bonuses, full refund etc. I did not force anyone to change the review - I wanted to explain why the reviews are so crucial and at the same time, I wanted to give him his money back because he was not 100% satisfied. I’m not sure if it’s against ToS if you give a full refund to the guy who is not satisfied, but anyway, I will ask CS to be sure I’m compliant with ToS.

In my first post here I tried to help other sellers who experience unwanted feedback so if it’s not useful, just ignore that.

VS

I’m not sure if it’s against ToS if you give a full refund to the guy who is not satisfied

It’s not against ToS to give a refund, but the feedback stays.

ToS forbid trading refunds for feedback removals.

Link to comment
Share on other sites
capitalquality Contributor

capitalquality

Posted
Posted

Guys and gals, Virtual Superman here! (My first post actually, I’ll make it short).

I’d like to share a story with you. I usually have great customers that are satisfied with my delivery (99%), but you know, it’s simply not possible to please everyone.

I recently dealt with a buyer who wasn’t satisfied with my delivery as he did not read the description carefully. I didn’t tell him: “well, it’s your fault, (dork), read the description carefully next time”.

Instead, I did this after the first delivery:

  1. I offered to give him a gig extra that he needed for a great price OR a full refund - he chose the gig extra
  2. When I delivered the gig extra, he wasn’t satisfied either
  3. I offered a full refund again, he did not agree so number #4
  4. I gave him another gig extra, just for free to make him satisfied

The total price of the gigs I delivered was $80, he paid $50. I gave him 2 free bonuses + Tips, Tricks & Hacks that are worth well more than $80. I was asking him constantly if he is satisfied with the service - in the case he is not, I’m ready to fully refund him. He did not respond. One hour later, he left a 3-star review (satisfactory experience).

I immediately contacted him and described politely what I delivered, why the reviews are so crucial to my Fiverr business and asked him if he doesn’t mind if I cancel the order and refund him. Honestly, I don’t care if I lose 40 bucks or even more. I don’t want the money of customers that are not 100% satisfied and I accept only 5-star reviews. That is a must. He immediately sent me a message saying that he wants to change the feedback and finally, he gave me 5 stars.

The thing is that some buyers just don’t know that 5-star reviews are crucial to our business. It’s better to lose some bucks now than have reviews that suck in a long run. Anyway, if you receive a negative feedback and do not want to refund the buyer, just do not comment with hate, make a fun of that. If I couldn’t change the feedback, I would give him 5 stars and my comment would be:

“Agreed to deliver gigs that cost $80 for $50, got satisfactory review - I love that guy anyway :D”

I hope it may be helpful, take care guys!

VS

I was already a little bit antsy with your approach. But then I read this:

I accept only 5-star reviews

Surely this isn’t what you meant? You only accept 5 star reviews? If I’m a buyer I’m not coming near you if that’s the case because if I want to leave a less than 5 star review, even a 4.9, I know I’m going to get hassle and as a buyer I reserve the right to leave the review I feel reflects my experience.

Link to comment
Share on other sites
djgodknows Explorer

djgodknows

Posted
Posted

Requesting feedback change can end in a blocked account according to the new terms, i now this is unreal, but that’s the way it is now unfortunately

Requesting feedback change can end in a blocked account according to the new terms

to be PRECISE, repeated use of the feedback modification feature can cause an account suspension.

Link to comment
Share on other sites
miiila Grand Master

miiila

Posted
Posted

well i used just ONCE and i got a warning 😦

What exactly did the warning say? Game over next time? I mean if repeated use of the ‘feature’ might cause an account suspension of course it is good if they give ample warning well ahead. ‘Repeated’, ‘can’… oh well, guess that´s as precise as it will get.

Link to comment
Share on other sites
kickgom Enthusiast

kickgom

Posted
Posted

What exactly did the warning say? Game over next time? I mean if repeated use of the ‘feature’ might cause an account suspension of course it is good if they give ample warning well ahead. ‘Repeated’, ‘can’… oh well, guess that´s as precise as it will get.

It said:

ATTENTION - ACCOUNT WARNING

To create a fair and respectable marketplace, we ask that you do not try to manipulate or find workarounds to “trick” our system. This is consideder as improper behavior and a violation of our terms

iI really don’t know what happens next time, it is not clear but i don’t like this and i don’t want to find out, i think this is the purpose.

Link to comment
Share on other sites
kickgom Enthusiast

kickgom

Posted
Posted

What exactly did the warning say? Game over next time? I mean if repeated use of the ‘feature’ might cause an account suspension of course it is good if they give ample warning well ahead. ‘Repeated’, ‘can’… oh well, guess that´s as precise as it will get.

in fact i don’t know why this feature exist if you are not able to use it with no warnings, block or suspensions, i am trying to figure out 😦

Link to comment
Share on other sites
miiila Grand Master

miiila

Posted
Posted

in fact i don’t know why this feature exist if you are not able to use it with no warnings, block or suspensions, i am trying to figure out 😦

I suppose they have an internal tally chart, but we better don´t start to speculate on the algorithm for that one or try to find out by inching closer to it if we can avoid it I guess. 😉

Thanks for the reply!

Link to comment
Share on other sites
kickgom Enthusiast

kickgom

Posted
Posted

I offered my buyer some extra services for free and he changed his negative review later on. So, if you offer some extras to your buyers, definitely they’ll be happy and they will change their negative feedback.

I wont offer more work for free, buyers can get used to it and they can manipulate orders this way.

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

Go to topic listing
×
×
  • Create New...