I have bought 80 times on Fiverr, spending over $1000 for a wide variety of services from website design to logos, graphic design, article writing, SEO services and more. I use a mix of Levels from newbies to TRS depending on my timeframe and budget.
Of these, I have cancelled 4 due to the following reasons:
Seller did not deliver on time
Seller was ill and could not do the work
Seller (SEO) did not do as promised
All the other work (76 orders) I asked for was delivered on time, as I wanted them and as I expected it to be. This is not down to good luck or chance.
This is a great success rate I believe, and probably better than my experience getting work done offline or on other sites as well as great value.
I EXPECT to pay more than the minimum offer/price I can find.
I VALUE people’s work correctly according to the time it will take and the level of expertise required.
I RESEARCH the sellers and contact them before ordering.
I DISCUSS the project as it goes along (for bigger jobs, not for a standard $5-25 gig)
I give TIME to the work, allowing time to the seller for completion and time to review and modify it. Unreasonable timeframes cause problems so discuss it with the seller and pay more to make it worth their while.
I am POLITE in my communication regardless of difficulties, problems or poor work.
I do not THREATEN cancellation, bad reviews or reporting to Customer Service, I reserve these for when cancellation is necessary, a bad review is deserved or I actually need CS to get involved (I have never has to contact CS regarding sellers)
I am PATIENT when communication is an issue and I put the effort required into simplifying the language I use.
As a seller, I have experienced buyers who do not treat me in the way I treat others.
The difference I feel when getting orders from people who are rude, unprepared and disorganized is huge. While I am always professional and carry work out to the best of my ability, a reasonable buyer who knows what they want is easier to work with and so I will often deliver more than was ordered to encourage the buyer to order more. This is normal human behaviour and I believe it is how I have had such a good experience on Fiverr.
Do the same as I have done and you will get the same results as I have.
For more about buying on Fiverr check my other post here http://forum.fiverr.com/discussion/tips-for-buyers-from-a-buyer-and-seller-i-am-both/