Howdy there Buyer
When you arrive at Fiverr the chances are that whatever you’re working on is pretty important or you wouldn’t be taking action. As a seller with over 1100 5 Star reviews, I’d like to share my experience with you to make the buying process the best that it can be. An experience that will be a win-win for you and the seller and benefit you long term.
1. Read the entire gig description and FAQ before you order.
It’s critical that you read the entire description to be sure you understand the terms. When you order, you are agreeing to those terms. If a seller has stated something like “Zero Revision” then you need to know that and expect that requesting a revision will come with some stress. The descriptions are built on purpose and everyone on Fiverr is free to create their own service levels.
Many times, you may find things in the description that are valuable to you as well.
2. Ask yourself, “Do I really need to contact this buyer?”
There are some buyers that want contact before every purchase. Some want it for specific types of orders only. Some, like me, would love it if I was rarely contacted other than through the order page. Many of us spend the time to refine our gigs (see point 1) to a point where you shouldn’t need to contact us at all if you read the entire gig and just let the order system walk you through it.
There are definitely times when you need to contact a seller and we’re happy to communicate then. But many times, the answer is right there in front of a buyer. So, what’s the benefit to you as a buyer? First; it just makes the entire process faster. Second; Here is a dirty little secret among service providers around the world. We take extra care of those that pay well OR those that play well. If you are someone that makes it easy to do business, then you are far more likely to get extra care from sellers when it comes to things like revisions, pricing, delivery times, etc.
3. Would it really kill you to leave a review?
One of the great things about Fiverr is how streamlined the entire process is. That includes the conclusion. Please understand that a huge part of a seller’s success is the quality, quantity, and velocity of reviews. The more 5-star reviews, the higher we rank in search. It’s that simple. Want to really please a seller? Leave a 5-star review every order. It’s ok to keep it simple: 5 Stars and “great!” will always work. We sellers will always give preference to buyers that appreciate our services and share that appreciation. Show us love and we will love you right back. That’s part of building a relationship.
4. You shouldn’t be leaving less than 5-star reviews. Like, ever.
Before you jump to conclusions, please hear me out on this.
In Fiverr world, anything less than 5 stars is a failed order. Period.
I fully believe that a poor service provider should not be rewarded. I can see the logic that leaving a low review can help “warn” future buyers to avoid a seller. But you know what else protects future buyers? Not finding poor sellers to begin with! So, the correct answer is, you should always end up pleased with your order and if you aren’t pleased, cancel and get a refund.
Once a seller gets many cancellations, they fall in the rankings and future buyers are protected. If you aren’t “5-Star” happy with a service then by all means, let the seller know. The best sellers will work with you until you are happy. This will NOT be a popular “tip” to many sellers. But to those of us that are truly interested in building relationships, it is of the utmost importance that you feel great about your order and are excited to leave a 5-star review and spread the word.
5. Your budget will largely determine the quality of your project
I get it, Fiverr started as the ultra-low budget underdog of the freelance world. But things have changed. It’s still a low budget option but the quality in many categories has elevated far beyond the $5 order range. You know what’s better than a $5 voiceover? A $50 voiceover that is incredible quality with a marketable read. “But Matt, that is 10 times as much!” Yup. It’s also still 10 times less than you’d pay off of Fiverr and much more effective for your business. People that are earning more are also taking more time to refine your project. They do not feel rushed to “push” work across their desk. They are actually happy to work on your project and end up feeling a sense of fulfillment from its completion. You will benefit from that. If you want what’s best for your business then do not search on budget alone. Search for the balance that meets or exceeds the quality standards of your competition or market with a reasonable budget.
What are your thoughts on these tips?
Have any questions?
Leave a comment below and I’ll check back in to help
Voiceover and Podcast editing pro on Fiverr