I just finished with a difficult Buyer. Prior to placing his order he sent me multiple messages asking for a custom order for work I don’t normally do. I politely told him I don’t do this work and directed his business to another reliable Seller. He ignored my plea and placed his order wrong, and actually owed me $80, not the $40 he paid. I let it slide and did the work just to get rid of him. After the work was completed, he hadn’t accepted the work and he badgered me for something we hadn’t agreed to, posting to his Facebook page! So, I agreed to do it just so I could be done with the order.
There it was on his Facebook page! A tribute page to his teenaged daughter who was killed in a car accident. NOTHING I could do would ever make this hurting soul happy!
I explained that he still owed me $40, but rather than pay me, please put it towards her memorial scholarship fund. Lemons into lemonade.
Suddenly, he realized I was a human being too. He tipped me well and gave me an excellent review, but he ripped Fiverr a new one for having a lousy messaging system!!!
Very easy for Sellers and Buyers to forget there are human beings behind the monikers.