Fiverr Forum

How to cancel order?


#1

How do you cancel an order??? I can’t come up with ideas for a certain buyer, so we want to cancel it by mutual agreement.


#2

Hi there! :slightly_smiling_face:

You’ll find the resolution centre on the order page (top right). From there you can cancel the order.

Be aware though that every cancellation counts against your completion rate.


#3

ok so I have this Customer to whom I already delivered the order and it was automatically completed. Now he wants to get the money back and I don’t know how it works. Any idea?


#4

How did you deliver if you couldn’t come up with ideas?

Anyway, after the order was marked as complete, I think that the only way to cancel it is to ask Customer Support to do it.


#5

Well I did deliver the work yes, actually I did 3 samples


#6

but the buyer left the order to be completed, and he asked the money back afterwards


#7

I already put a request to Customer Support


#8

All right, then you can only wait for them to cancel the order.


#9

perfect thank you for your help