How do you cancel an order??? I can’t come up with ideas for a certain buyer, so we want to cancel it by mutual agreement.
You’ll find the resolution centre on the order page (top right). From there you can cancel the order.
Be aware though that every cancellation counts against your completion rate.
ok so I have this Customer to whom I already delivered the order and it was automatically completed. Now he wants to get the money back and I don’t know how it works. Any idea?
How did you deliver if you couldn’t come up with ideas?
Anyway, after the order was marked as complete, I think that the only way to cancel it is to ask Customer Support to do it.
Well I did deliver the work yes, actually I did 3 samples
but the buyer left the order to be completed, and he asked the money back afterwards
I already put a request to Customer Support
All right, then you can only wait for them to cancel the order.
perfect thank you for your help