Fiverr Community Forum

How to cancel orders as a seller?

My gig is for cleaning inboxes which means I need the password of the accounts whenever I start working.
Because most people have two step verification, I always have to text the buyer when I want to continue working.
I am still im school, so I realized I couldn’t work until the weekend, but I felt like it would be annoying to keep telling them that, so I just didn’t.
Now I realise that was a mistake and learnt from it, but it caused them to loose trust in me.
Now they won’t respond to me, which means I can’t finish my gig. I don’t want to deliver it because I only did a fraction of the work and it would not be worth for what she paid.
Since she probably won’t respond, I would like to stop the order. How can I do that?