Fiverr Community Forum

How to contact a buyer directly?

I’ve sent an offer to a buyer and told him to contact me in order to give the file to be proceed; However, I was at the mobile app, and I couldn’t see the attachment!

The attachment itself contains everything I need. So, I want to tell him how long it’ll take and for how much (I told him I don’t know since there’s no file to be seen!). Is there anyway to contact him?

I don’t usually encourage contacting buyers directly out of nowhere, but this is an urgent matter.

Thank you.

You should not be conducting business on Fiverr outside of a Fiverr gig. According to Fiverr’s rules, all purchases should be pursued directly from Fiverr gig pages. And all communication about all orders should be conducted in the buyer/seller order communcation thread. Breaking these rules could result in Fiverr taking negative action against your account.

Seems like I failed to deliver the right question.
I mean to contact them while still in Fiverr, like private messages.
Is it possible here?

1 Like

Not unless they contact you first (either by messaging you or by placing an order), or unless that buyer is also a seller.

Seems like this is the only way after all…