I’m new to Fiverr, and I’m working on my first 3 orders. One of the costumers turn out to be what I honestly believe is a mental person.
I don’t know how much detail I can safely give as I’m currently dealing with this, but let’s just say that have I known what this person wanted me to draw, I would have turned this offer down in the first place. And, honestly, I did add to the misunderstanding because of my ignorance of the platform.
Although I can’t believe this person’s request and attitude, I’ve remained polite and accommodating at all times.
I’m still working with them, but I can see that they’re frustrated with me and they have already mentioned cancellation twice. At this point, I don’t know what can I offer them in order to get a 5 star review.
If it were up to me, I’d give them their $15 back (alongside the final delivery), but it’s my understanding that this is not possible without a cancellation, and that cancellations are to be avoided if possible.
So, any ideas of something reasonably valuable I can give away? Or better yet, is there a way I can refund without damaging my account? (And, are cancellations that bad for your account?).