So I’ve got around 30 custom orders for this gig, where I draw digital illustrations for couples & families and no one ever complained about my art style or service (all the reviews are 5 stars). However I got this buyer who said she’s disappointed with my final artwork, and the reason is: the faces don’t look like her and her boyfriend at all. I understand and tried to fix it but she’s still not satisfied, just asked “Can it be more like us please?” I really don’t know which part of the face she’s talking about…
For a bit of context, my style is kinda cartoonish and I focus more on depicting the environment, mood and tone. So I don’t really make the characters’ faces the highest priority, since they’re always in a certain story, and people will recognize them rightaway even if the faces are a little bit stylized. All my clients understand this is just my style and they trust me to turn their moments into illustrations.
The thing is, I’m not pissed or anything at her because she’s probably right, but detailed portrait is not really my strength in this case just based on 1 reference photo, so I really don’t know what to do, how to improve this part… And I’m worried I would get the first bad review & rating because of this…
Of course I will try to put out some details again and deliver to her once more, but I doubt she will understand for me. What should I do?