I do resume service, and sometimes buyers reach out with chat first to discuss their needs, and perfectly happy to help them out and start with general advice, but sometimes I get buyers (I even start to think they’re trolls who want to waste time) who just send things to me and expect me to work on it at time convenient for them. Then I politely suggest them to take a look at my package and I’m happy to help them out afterwards.
- Am I handling this right? obviously they should look at my packages to setup orders?
- Is it ok to ignore troll buyers making unreasonable requests?
- say potentially, these buyers send an offer to me, I work on it, then they decide to ‘cancel’ the order to take advantage of my service for free, then what should I do? (I read that in this case nothing much can be done)
Any advice appreciated.