hi guys please help me, i have 1 hours response rate but today i forgot to reply my client in 1 hours then i lost my 100%. now it’s 94%, how can i decrease 1 hours to 3 hours response rate, help me guys,
The system lowers your response rate only after you do not respond within 24 hours. Now that you have a 94% the only way you can improve it is to make sure you answer all messages within 24 hours.
Try to give the answers to clients quickly ,so with the passage of time it will improve.