How to decrease response rate?


#1

hi guys please help me, i have 1 hours response rate but today i forgot to reply my client in 1 hours then i lost my 100%. now it’s 94%, how can i decrease 1 hours to 3 hours response rate, help me guys,


#2

The system lowers your response rate only after you do not respond within 24 hours. Now that you have a 94% the only way you can improve it is to make sure you answer all messages within 24 hours.


#3

Try to give the answers to clients quickly ,so with the passage of time it will improve.