Fiverr Forum

How to delete a buyer's image from a gig's page?


#1

Hi,

My buyer asked me that how to delete their delivered image from the gig’s page/gallery with personal reasons.

Simply I want to do that. How can I do that or my buyer should do it?

Thanks in advance to all who gives attention to this topic.

Best wishes


#2

I think the only way you can do it is to get the buyer to contact CS and ask them to do it - neither you nor the buyer are able to do it yourself. :sunny:

Added - thanks for moving it to a better category @lloydsolutions! :slightly_smiling_face:


#3

i think buyers have the option when they complete an order that want to show this order preview or not…if your buyer select to show his work preview now i think customer support can solve it…


#4

Just zip the file and send it. I think it will work.


#5

Its a good question m also want to know this…???


#6

I believe @offlinehelpers has given the correct answer in the post above.


#7

The seller has the settings for the portfolio somewhere. I had it active once and it showed PDF-files I had send to clients in my gig portfolio. I turned it off and they were gone.
Don’t ask me where the buttons are. Just click a little bit left, right and in the middle somewhere.


#8

try to disable live portfolio.


#9

Only way is to contact CS if image or video is already live now.


#10

That’s it.
Contacting CS for that problem is total BS. If that was necessary their only job would do just that all day long.


#11

That would disable all portfolio entries, not just the one the buyer wants removed, which would be a bit unfair for the OP as I`m sure they want the rest to remain visible.


#12

Offlinehelpers is right. “After the fact”, neither seller nor buyer can delete a portfolio entry.

During the order review/completion process, the buyer has the option to untick a check box to show/not show the kind of file that would be displayed in the seller’s portfolio. Default is show.
Like that, a seller can have their portfolio active but buyers who prefer their order to remain private can choose so.


#13

few days ago i faced same request from a buyer. i knocked to fiverr CS and then within few hours they provided me the solution.


#14

note that, neither seller nor buyer can delete portfolio sample after completing order and evaluation.