Fiverr Forum

How to extend the amount of delivery days once a customer has paid?Customer has not sent details


#1

Is this possible?



I’m very time concious and not someone to not do things on time. The problem is myself and a potential customer had been talking over a few weeks. They often left days before replying so communication was slow. They have paid for a service but to do the service I said in my custom offer that they needed to send me certain details. They have replied and are finding them to send BUT I have until tomorrow to deliver and I have not been sent the details yet, going by the timeframe of our other interactions they may not reply for another few days.



What will happen? Will I get a ‘strike’ against my first gig for not delivering on time?


#2

I would write to them and say, since I have not heard back from you to provide the details I need in order to complete the work, I will offer a mutual cancellation. You can then buy the gig when you are ready to send the details needed someday in the future.


#3

Before finishing your gig delivery time, just send manual cancel request for buyer and leave a message for him that when he ready to give details and communicate with you he can order again.


#4

On a Custom Offer, does the countdown timer start if the "Requirements. have not been submitted? That’s just plain crazy if it’s true.


#5

Thanks for the replies :slight_smile: Thankfully they replied in the nick of time!


#6

This isn’t related to custom offers, but is related sort-of kinda, and I just wanted to share. :slight_smile:

Sometimes a buyer will blow through the gig requirements and hit ok without submitting anything. I’ve had good success with the following:

I make a multiple choice drop-down in the gig requirements that says something along the lines of:

“Thank you so much for your order, 50% of the time I require additional information or have a question that I might need answered before I can start work on a gig. Please check into your Fiverr messages within the next x hours to make sure I have all the info I need to deliver your gig on-time”

Then, in the drop-down I have these two options:

  1. I didn’t read the above, I guess I better read it now!
  2. Got it!

That has solved so many problems for me, I can’t even tell ya! :slight_smile:
-Dave :slight_smile:


#7

Maybe just cancel the order. Then tell the buyer, when you are ready with you materials freel free to reorder the gig and then I can start to work on it.