Fiverr Community Forum

How to get a full refund?

Your Fiverr Experience
#1

How to contact support? I’m not finding it.

I ordered a service and the seller have not completed it. No response. So I canceled.

I got $5 returned to my account. But I have paid $7 since there was a service fee.

I want the full refund, this is not fair. With only $5 I cannot ask for a new service, I must spend $2 more.

I cannot find any place to start a request, email or form. I don’t want asking directly through PayPal. But the website is not clear on how to contact in this case.

I know that it is only $2 but this is not fair. The order was canceled because the seller didn’t make the service. Not my fault.

Order number #FO3C56A46105

Sorry if this was not the right place to put this.

1 Like
#2

https://www.fiverr.com/support_tickets/new?source=help_center

3 Likes
#3

Check the Terms of Service at the bottom of the Fiverr main page for the rules as to how Fiverr works.
Refunds and fees are explained in detail.

3 Likes
#4

Nice, thanks!

By reading everything there I was clarified. Once purchasing using refunds the service fee is not charged again, so no problem at all.

Sorry any mistake, this info was not too clear for me before.

4 Likes
#5

You don’t get refund for service charges.

1 Like