Fiverr Community Forum

How to get a refund

Hi, I’m a new to Fiverr. I bought my first gig and after 3 days was advised that the seller wanted to cancel - no reason given; it was a straightforward logo design gig. I didn’t want to waste any more time so I agreed but expected my $5 to be refunded. Checked my PayPal account - $5 taken but not refunded. Checked my Fiverr account balance - nothing refunded. How do I progress this issue? Thanks

$5.00 will not be refunded to your PayPal. It stays as a Fiverr credit that you can use on another gig.

Thanks for the reply. I did learn that in the forum. My problem however is that my account shows my “Shopping Balance” as $0.