How to get a reply from fiverr support. Hope someone from fiverr customer support will help me!


#1

Hello, I have a question, How long I have to wait to get a reply from fiverr customer support? It has been almost 3 days I have sent a support message but there is no one for me to reply. Can you please help me?



Here is my support ticket, Please help :frowning:

Fiverr Customer Support - Ticket #522924


#2

@ozerov



It depends on the complexity of your issue.

  • Was your message clear, concise and without prejudice?
  • Did you include screenshots to illustrate your issue?



    – Did you get a “verify Request” email?

    – Did you verify?



    After verification, there is a reply sent; “Thanks for getting in touch. We are currently experiencing a high volume of support requests…”



#3

First requirements of getting fast response from CS is you have to select appropriate category of your problem otherwise your request will move desk to desk which takes extra times.