How to get a reply from fiverr support. Hope someone from fiverr customer support will help me!

[ozerov]

Hello, I have a question, How long I have to wait to get a reply from fiverr customer support? It has been almost 3 days I have sent a support message but there is no one for me to reply. Can you please help me?



Here is my support ticket, Please help 😦

Fiverr Customer Support - Ticket #522924

[voiceoverwork]

@ozerov



It depends on the complexity of your issue.

• Was your message clear, concise and without prejudice?
  
• Did you include screenshots to illustrate your issue?
  
  
  
  – Did you get a “verify Request” email?
  
  – Did you verify?
  
  
  
  After verification, there is a reply sent; “Thanks for getting in touch. We are currently experiencing a high volume of support requests…”
  
  
  

[alluniverse]

First requirements of getting fast response from CS is you have to select appropriate category of your problem otherwise your request will move desk to desk which takes extra times.