Fiverr Community Forum

How to get back my money?

I ordered 15 banners and a header from a top seller. I received the header, asked for modification. Samething with the first banner and no more news. I then was asked if I could wait 3 or 4 days as they were having difficulities. I did accept but it got really hard to be in communication. Then I asked for my money back as I saw that the order has been closed. Keep receiving the same message asking if I could wait… I just want my money back. Could someone tell me what is the procedure?

Send a support ticket to Fiverr. They are too busy reading support tickets to see your message here. They have always been helpful. We want more than anything for your experience here on Fiverr to be exceptional. We need you coming back for more. Good luck!

contact support for help