Fiverr Forum

How to get High rating from customers :)


#1

Hi Everyone, Here are few tips i want to share about getting high rating from customer.

  1. In the starting tell your customer that you are providing 100% money back guarantee.

2.If any case they don’t like your work then they can ask you for refund instead of giving bad review.

3.Communication is key of success make sure you communicate with your buyers during the order.

4.Treat your customer like a celebrity.

5.Some customers don’t cancel the order if they don’t like your work just because of your good behaviour they will mark the order as complete and will not leave a bad review.

If someone know more tips regarding this topic please feel free to share in the comments :slight_smile:
Thanks
Creativequeen22


#2

interesting (y)


#3

Thanks wasihaider734 :slight_smile:


#4

my pleasure .
please guide me some important tips for logo designing i have a gig for logo designing but there is so much competition in this category and i have get only one order yet …


#5

@wasihaider734 You have to offer something unique which others not offering for example if someone is offering a service for 25$ or 30$ you can offer that service for 5$ or 15$ once you reached on level 2 you will start getting more orders. Its all about patience


#6

Your post was very helpful. Thank You
Can you please tell me how did people get their gigs in relevance (list)? Thanks


#7

Hi aysha2u the gigs positioning is done by Fiverr automated system we have nothing to do with this thing. Just give your best and your gig will be on top page one day.


#8

Thank you so much for these great tips.


#9

You are welcome rizidesigns23 :slight_smile:


#10

If a customer give me a bad review on a work, what should I do.


#11

Good tips right there.

Thanks


#12

I don’t do 1, 2 or 4 and I only had one bad review in my time on fiverr (and that one got removed by CS because it was obvious it was given unfairly).

Treat your customers as they treat you, if they are friendly, be friendly, if they are professional, be professional, if they are rude, don’t work with them.
It’s important to be clear about what you do and don’t do, if the buyer is expecting one thing and he gets another then you have a problem.


#13

I like your suggestion. Good buyers are ok and should always good service. But I want to know any good points for dealing with bad buyers. Bye the way thanks


#14

That is an advice I completely agree with. When a buyer starts being rude, you should cancel the order immediately, because it is very clear a bad review is awaiting.


#15

First step is identifying bad buyers:
Are they trying to haggle your already low price down? Are they asking you to do a lot more for the same price? Are they so vague in their instructions to the point you can’t do your job? Do they have a superiority complex and act as if you’re below them? Do they complain about the other sellers before they’ve seen your work?
These are red flags that can indicate a bad buyer.

Next is dealing with bad buyers:
Obviously you should try to avoid them ordering the gig. If they have already ordered and there’s no easy way to make them cancel, make sure you do the job ahead of schedule and with care, be clear about what you will and will not do, be polite and firm, and if you can, make the end result unusable without them marking the order complete is case they try to take your work and cancel (adding watermarks etc).

This is also preparing the gig for review by Customer Service in case they try to leave a bad review to force a refund. Point out the dishonest things about the review to CS (the obvious one would be if they didn’t leave 5 stars on “Delivered on time” on an order that wasn’t late). Make sure to communicate through the order page, not messages, as CS will not look at those.


#16

Hi sherry_writer you should negotiate with your customers if they give you bad review you can tell them that you are going to refund if they agree to remove the review.
The best solution is when the order starts you tell them that you are offering 100% money back guarantee if you failed to satisfy them.


#17

Thanks @tnext54


#18

@zealot6 i agree with you. Regarding being clear i think sellers should have clear everything on their gig’s description.
second it is common sense with rude and scammers you should not do business and report them to fiverr CS.


#19

Yes @anamariaedan you cancel the order and report about them to CS.


#20

Nice tips by The Op… and great contributions by everyone. However, if you are going to get a bad review, you will surely get one FAT ONE, even if you do all things well. Reason is that, some days are just bad days.