Fiverr Community Forum

How to get more POSITIVE REVIEWS through customer service!

Through the relatively short time I’ve offered my voice-over gig on Fiverr I’ve been able to gain 34 positive reviews on my gig! This isn’t just because I offer a good service (which I do), but it’s because I also ask for it. All you have to do is ask ladies and gentlemen! It doesn’t work all the time, but a closed mouth doesn’t get fed.



This is an example of what I copy and paste into my delivery section:



"Thank you for your order!



Please pass my name along, and collect my gig, if you like my work! I would also really appreciate 5 Stars (or an awesome review) for this gig as it really helps boost my ratings! Fiverr is how I make my living, and I hope to continue growing on this site, so I can record for you again in the future!



Regards,



Micah Brown



If you need any customer service, please Private Message me through the “view discussion” link at the bottom of this page - Please DO NOT respond here as I will not see it. Also note: free edits are always offered if I made mistake. If you would like to change your script, please order again



PS - I would LOVE to see or hear your final product! If possible, please let me know how to do that!"



This has helped me immensely, and I know it will help you out! It gives you a very professional, yet personal feel that is a must for GREAT customer service. It also makes it much more likely for your buyer to not post a negative review, but instead speak with you about any possible revisions. I go the extra mile as well offering my clients extras that others charge for that don’t take up too much more of my time. I’ve gained a lot of info by purchasing gigs that are both successful and similar to mine so I can see how they handle a buyer. (Don’t plagiarize, but be inspired!)


Great idea for getting more good reviews! Does asking for a GOOD review overdo it though? Has anybody responded bad to this?

thanks for your post about positive review. as a new seller i guess this post will help me in future to improve my gig. but the fact is that, the impotence of review comes when one got a job. as a new seller its to much important for me to know how can i get my first job.

Reply to @cole99: I ask for a good review if I did a good job, and I also made sure the part about if they needed any revisions I’d be happy to do it. I don’t think that’s overdoing it.







Reply to @shepismehedi: Patience and marketing are key, ask some family and friends on your social networks to take a chance and purchase your gigs. Then ACTUALLY perform your gig and have them evaluate you honestly. Which most likely will be positive in the end.

I agree with @socialsuperr – it never hurts to ask, especially if you’ve done a great job. Many buyers are more than willing to share a positive review if you completed the gig as described – and according to their needs.

always deliver something extra to buyer, and be positive with him, and deliver on time

100% he will give you positive feedback.

yes, over-deliver the job and then you can ask for a positive feedback for the extra you did.

Reply to @pictureduke: I also write specific things based on that customer around the template to add more of that personal feel. But when you buy a product from a legitimate business they will always send you a message that isn’t 100% personal to you that gives off a very professional feel.



Great gig by the way!

Thanks!



Well, who am I to question your work and methods?



I’m sure you’ll do very good in Fiverr and other venues you choose to pursue!



Duke

If you over-deliver and do your work good you shouldn’t have to ask for a review.



If client feels they have gotten moneys worth and more they’ll give you a review.



Copy-pasting professional and personal feel doesn’t sound that personal to me. How about writing something gig-specific? Or is it too time consuming?



Just asking, I don’t want to bully you. Hope you don’t mind.



Best of luck to all of us!



Duke


Underpromise and overdeliver, but you’ll still get an *** sometimes. It’s just the way it is.

Nice that you have found something that works for you. I personally would never ask for a review since I think it’s not the right thing to do to beg. It should be the buyers choice! But I do follow up with my clients if they have not left a review to make sure that everything was to their satisfaction and that they were happy with my service.

Reply to @socialsuperr
I have NEVER asked any of my clients to leave a review. Well, there are many clients who don’t leave reviews and there are some who leave. I am not planning to ask my clients to leave review. I think its their choice and preference. As @annai80 said, its like begging clients. All what i ensure is their Satisfaction. Total satisfaction with my gig. But if its working on your side, that’s great.