Fiverr Forum

How to get my money back from a provider


#1

He keeps rejecting the cancellation…



after providing work product that did not even come close to the requirement he won’t communicate (and the work product that he provided was Accenture copyright - but he claimed it as his own!)



Fiverr doesn’t seem to have any mechanism to contact them or get help… is my only recourse to ask PayPal to refund the money?



Thanks!


#2

No, it’s not your only recourse. Keep in mind that, if you do a PayPal chargeback, your account will be suspended.



Contact Customer Support (http://support.fiverr.com/hc/en-us) with screenshots. They can cancel the order for you, and you will get a refund as Fiverr credit for further purchases.