A few points you should always keep in mind when contacting support
- When you contact Customer Support .Please do check under what category your problem goes correctly to get a quicker response .
2)Clearly specify your problem .
3)If needed add screen shots ,order number correctly ,the url if its needed beforehand so that CS don’t have to waste time asking for the same.
4)When you expect a response from real customer support you need to be a real person and write as clear as you can and don’t be a bot :).It speaks for itself if u behave as a bot then the ticket gets delayed.
I think if you keep these simple things in mind while posting a ticket to customer support you will get fast response as customer support are also human and would like to reply to human’s faster
If you are not selecting the correct category and posting off in watever category you find then it will take lots of time as the CS has to forward that to the right category Departmet CS and that will take more time if you don’t post your ticket under the correct category.
Hope that helps