We are new here on Fiverr, not even 2 months, and we are both enjoying the experience. We have worked on a variety of different projects from different people all over the world. That’s pretty neat!
We’ve had really good reviews and we pride ourselves in doing good work. Sometimes a gig doesn’t even pay the time or energy we have spent. But that’s OK. It’s part of starting out, although we have experience outside of this platform, and some projects/buyers are really awesome so we don’t mind working on them and basically not getting paid.
The other day, we had a really bad experience with a buyer. We delivered the file and he wasn’t satisfied. So, we changed it to his liking. We sent it again and he rejected it saying it was bad quality. We changed the file again, not really understanding what it is he truly wanted. He requested to cancel the order stating the work was of poor quality and unusable. Conclusion, he accepted the file and left 2 very nasty reviews. Since we are just starting out, those 2 reviews sent that gig’s rating to a 4-star instead of the 5-star.
How does Fiverr protect the seller, the artist who gives them a commission of their work? The reviews this buyer left were unfair and simply not true. One thing is to be unsatisfied with the work, with the seller and with the overall experience. I get that and I respect that. However, to write something that is untrue is just unfair! There is no way to delete those reviews and Fiverr Customer Service states that they take the Buyer’s opinions very seriously.
What about the Seller? It’s very easy for a buyer to receive the file and then try to cancel the order and not pay for it, but in fact the file was delivered. Meaning, in theory, buyers could literally get work done for free.
Thank you for reading this post!