Fiverr Community Forum

How to refund cancellation order amount if buyer accepted and gave review

Hi dear all,
I am fully disappointed due to cancellation of two order which was completed 18 & 14 days ago where the buyer gave 5 star review also. note that- the buyer is also same. So if he/she did not satisfy with my work then he/she never ordered me again.
But now she intentionally ask to fiverr support to cancel the order without informed me.

Now what can I do… please suggest me…

Hope there should be security and protection over such cases at Fiverr! And I will get back my fund.

No she should not get her money back if she left a 5 star review, nor should you want her to get it back. The fact that she left a 5 star review means she was happy with what she got.

It is up to customer support now if she asked them for a refund.

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PayPal chargeback again?

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yes…
whats the solution for this purpose

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yes. my fund already deduct from my fund.

This might help:

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I have already sent a request to fiverr customer support to refund my earn. But don’t know what will be happened.

Neither do we, but we’ll keep our fingers crossed for you! :crossed_fingers:

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I have got 50% back.

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Congratulations! :+1:

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thanks you so much mate

hlo .
how you get back money…the same thing happen to me today

Congratulations. Same happened with me in the past.