Fiverr Community Forum

How to reject a project after delivery?

some one has taken some project from me with $10USD and without submitting anything, she has delivered my order. How to cancel it and refund my money. please help…

You need to submit a ticket to customer service under Order Support outlining the problem. They will help you to resolve it.


Contact Fiverr Customer Support they will cancel the project.

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Just in case - do check under Buying > Orders > Completed first, to make sure she didn´t deliver and the order got auto-completed after the 3-day timeframe and sits there waiting for you; I´ve had two buyers recently who told me they didn´t get the usual mail from Fiverr telling them that their order got delivered.

If your order delivery isn´t there, of course, follow the recommendations to contact Customer Support.


I have contacted to customer support but they haven’t send any reply till date.

Hi @avijitbhuniaab
What type of service did you purchase?
Did you see the delivery on the same day it was delivered?
What did the seller write in the message under where it says "Here’s your delivery!"
Did you click on 'accept order?'
Did you leave a review?

No I have not clicked on “accept order”. It was completed automatically after 3 days. I haven’t given any review.

If you had a problem with it, you would have needed to cancel before the 3 days was up. I don’t know if you can still cancel, but you can create a Support ticket here and ask Support.

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