Now a days many buyers contact me to remove watermarks. I don’t offer any unethical services like this. So how should I reject them professionally so that they don’t get mad at me. What would you say if you were in my place? Thanks in advance!
You could say you can’t do that due to Copyrights/Fiverr’s Terms of service/licenses or something.
You could describe why watermarks are used (eg. to prevent unauthorised use etc.).
Thanks for your reply
“Thank you for your interest, but that is not a service I offer.”
Thanks for your reply
In addition to what others have said, you could add in your gig description or FAQ that you don’t offer any unethical/illegal services, including, but not limited to, removing watermarks (add a few unethical/illegal services of your choice).
Then you can politely point out that, as stated in your gig description/FAQ, you don’t offer that service.
I’d also recommend reporting all messages where they ask you to do something unethical. You’ll do everyone a favor if you help in removing buyers who request unethical/illegal stuff.
Thanks for your helpful reply
You could say “I sincerely apologize, but that is a service I’m not able to do. Have a great day!”
Or you could say, Thank you for your interest in my gig, but I am not confident that will come up with satisfactory result. Your request is too complicated for my skills. I think you should look at other gigs that offer those services.
Just say that you cant do it if they ask you first, the real problem is when buyers place this kind of orders directly without any confirmation.
I have a couple of answer templates for that usually, the reasons I give for rejecting a project are:
- Lack of time. I tell the buyer that I am too busy working on other projects and that I would not have time to work on theirs at the moment ( and this also leaves the door open for the buyer to come back maybe later in the future )
- Lack of expertise. I tell the buyer that that is not what I usually do, and that I don’t think that I would be able to provide much value to them - therefore, I would prefer to pass on that opportunity
Hope this helps!
Thank you so much for your helpful reply.
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The one suitable to the buyer.
Okay, Thank you very much.