Hello everyone !
Unfortunately about a week ago i received negative review from a buyer,That's get me big shock since i was beginner here so didn't know much how to deal with it. I was so worried about negative review which destroyed my profile impressions,views and also stopped getting orders. Worst part was that i even was not able to send offers since my rating was dropped by 88%. After some days a guy helped me , that i can solve this issue from Resolution center by sending mutual cancellation request to my buyer, i did cancel and refunded his money, he accepted my cancellation request and i was so happy to see there was no negative feedback on my profile. Now am again back in game because of 100% rating.
So my Sincere advice to Newbies is avoid negative rating by immediately contacting the customer. In case he is not accepting the request no problem you guys can talk to Fiverr customer support, Since you already have refunded the money so why should be a negative feedback on your profile.