A big challenge for fiverr seller is getting negative ratings from buyer. It just spoil seller gigs as well as his base ratings. I found many fiverr seller who completed thousands of jobs without any negative ratings. How is it possible? Definitely their service quality is top notch. But is this the only thing? I think no. With better services you need good communication skills. I found many seller who remove there negative ratings from there gigs. But how? Here is some tips.
- Immediately contact buyer and request him to reconsider his/her review and ratings and try to please buyer to resolve all issues.
- Offer him some extra services/bonus.
- If all of this these tricks are not working then offer him a refund. If he agree then ask him to send a removal request of the negative rating to fiverr support or do it yourself. But you need a message from you buyer that he has no objection.
- If all of these failed, then sorry. You have nothing to do. Try to increase your order more and more so that it doesn’t hurt your 100% rating. For example if you have 1000 good ratings and 1 or 2 bad ratings that doesn’t decrease your 100% ratings, because it’s fractional.