I just wanted to express my angry about the special care that i received from the technical support that handled my case about a buyer( smart scammer) & i will describe here how its easy to make a perfect scam on a Fiverr seller with the Fiverr TOS/Policies
I just wanted to share a new scam way that a buyer did to me & he got a full refund from fiverr customer support like a charm in less than 6 hours & ofc i opened & ticket to defend myself to be able to provide my proofs that show that the order was closed with success & i also provided proofs showing to the technical support that reviewed my case videos proofs that the buyer recorded to me to show me that everything is working fin & he rated the order with 5 stars & gave me a 16$ tip
And after 2 months! The same buyer come to me again requesting me to do for him some extra jobs that he didnt paid me for them & when i explained him that his order dont include the new requests he started blackmailing me with the Fiver TOS & Policies & started lying on me & creating a discussion that try to put me in the scammer position & i replied him with all evidences that i have against him showing that the job is finished with success & he was glad with the results & the discussion is still saved on our both sides … but even that he opened a case for a full refund & the technical support provided him a full refund without even referring to me to ask me what is the problem & also without taking in considration that this order was closed 2 month ago !!! So i was really impressed
When i contacted the technical support through a ticket mentioning that a buyer is blackmailing me! They justified me that i didnt included the job on the delivery & they said that the buyer provided to the customer support some justifiable proofs !! that they refused to provide me a copy of them to know whta kind of proofs that guy provided because i spent a whole week collecting all proofs from the Order messages & inbox messages with tones of screenshots well commented & organized showing that the buyer got his job a even more that he deserve because i believe that a satisfied buyer will always come to me for other jobs… I also included the delivered files & corrections that he requested until he said ok everything is good & the amazing part here is he recorded for me a video that show that the project is working good as he expected & he is glad about the results !!! All those things was included in my proofs folder that i provided to the Fiverr technical support wit even that they still insisting that the buyer provided some good reasons that allowed the customer support to cancel the order that was closed 2 months ago !! When i say 2 months its 60 day & we all know that the the pending period that a buyer have the right to claim a correction is 14 day!! Not 60 day !!!
Ofc i asked the technical support to provide me the Fiverr TOS & Policies that give the right to a buyer to request an order cancellation even after Billion year !! They just kept switching me the guys that handle my case & when i insisted on that part !! They told me to move on & keep paying the scammers from your balance with because the client is the king … Ofc they used some polite & nice words
& After insisting again to have that Fiverr policy that give to a buyer those super power abilities i got this definitive reply telling me that Fiverr keep the right to cancel any order as it wish & all what i have to do is to keep refunding the buyer until he got the full amount of 265$ (+ the job ofc)…
Ofc nobody justified me this decision by referring to the Fiverr TOS/Policies to show me that im wrong & fiverr applied the right judgement on me!! Yes, Suddenly… The Fiverr policies become now a black magic & nobody can find the appropriate policy for the decision taken against me to justify me why the Fiverr customer support allowed a full refund for an order closed 2 months ago with success + a Five starts from the buyer + an 16$ tip from him !! Just wow
I can expect a profile termination anytime in that case for an unknown policy again for trying to defend myself against a scammer that know well the Fiverr TOS & used them against me after explaining me well which ones he will provide to the technical support & they worked with a charming way on me.
Now dear seller, even if you have strong proofs! A buyer can open a cancellation anytime he wish & all what he have to provide is that he didnt got the right job that he paid for & voila Just say bye to your order money that you will pay from your balance & all what you will have to do is to keep in ur mind that someone will come hunting you one day with the Fiverr TOS & all what the buyer have to do is giving to report you & provide something like “Hi dear support, this seller didnt finished my job & i wish a refund please” & wait for 6 hours to have big warning on ur fiverr screen telling you that you violated the Fiverr TOS & policies !! ofc the Fiverr justifs for the warning can be anything !! its just a human that will love to close ur case quickly to drink his coffee !! This is how i imagine the technical support & customer support & even the safety support now after this experience because if the same case was opened in a tribunal !!Oh wait !! If we just give this case to a 12 yrs old kid he will find that the buyer is a scammer ! But Fiverr teams have another philosophy to solve scam & blackmail cases … & its easy !! Pay the scammer & move one
I just had to write my experience here with fiverr technical support that didnt care about me while they take 20% from each order a buyer do !! So i believe that i deserve the same care that it provide to the buyer & specialty if i provide some unbreakable proofs !! But Fiver love the buyer & i think Fiverr love the scammers too now because instead taking her respectability & add a new Fiverr TOS & policy Restricting the buyer to open a closed order with success !! No they just keep that black hole open & the seller pay the price.
Hope that post can help others to be more careful & push fiverr to do what it should do & add that more clear terms that protect the sellers.
I just love Fiverr & i wish to help with my experience to make it a safe place