A few months ago, I received an order from someone to create a relatively short promo video. The order total was over $50 which I was pretty excited about even though that may not seem like much to many sellers here on Fiverr. I was talking to the buyer before the order started about the details of the project, and I was still unclear about a number of aspects of the video. I decided to allow him to place the order anyway, assuming I would be able to clarify any additional details after the order had already been placed. This is were I made my first mistake.
I attempted to contact the buyer after the fact and he partially answered one or two of my questions, but at a certain point he was either not responding at all, or provided inadequate answers. Combine that with the fact that he was taking 48 hours to respond to each question, and it becomes clear that communications had deteriorated. The clock was running low on the order, and I did not want to be late, so I delivered what I was able to complete. Due to the lack of response on the buyer’s end, the work I delivered was not a good as it could have been. He then told me that I needed to make the video more professional, and of course did not provide many details, and still refused to answer my questions. Unfortunately, I was forced to cancel the order. This was after I had already put around 12 hours of work into
The other mistake I made was accepting a project of this length for such a small amount of money. I believe the lesson here is that a buyer who is not willing to pay an adequate amount for a service is probably not very serious or dedicated to the project. This is the kind of person who is likely to cause you problems. It is important to know the value of your time.
Recently, I received an order for a lot more than the previous discussed. Again this was very exciting. However, it is important to note that this time, I did not jump right into the project. The buyer and I started with a very small order for a small portion of the project. I delivered, and he loved it and left me a 5 star review- I knew that this person was someone I wanted to work with. We promptly started the order for the rest of the project. He was very polite and responsive throughout the rest of the order, and was willing to fully answer any questions.
So the lesson to be learned is: don’t undervalue your time, and always split up large orders into smaller segments to avoid wasted time. Also, always get all your questions answered before actually starting an order.