vivekvyas510 Posted November 11, 2014 Share Posted November 11, 2014 I have USD 5 credit in my account, however when i order any gig amounting to USD 5 it takes me to payment page, i fail to understand why am i being taken to payment account when i have credit in my account. please guide and help me resolve Link to comment Share on other sites More sharing options...
mrproofreading Posted November 11, 2014 Share Posted November 11, 2014 This is due to the new $0.5 processing fee, rendering all $5 balances useless.You will need to contact customer support to see what options are available. Link to comment Share on other sites More sharing options...
vivekvyas510 Posted November 11, 2014 Author Share Posted November 11, 2014 i have mailed them, but it will take around 2-3 days to answer, i am afraid by that time credit might expire. please help me with the solution. Link to comment Share on other sites More sharing options...
vivekvyas510 Posted November 11, 2014 Author Share Posted November 11, 2014 Reply to @mrproofreading: thanks mate but i am afraid credit might expire by the time i will get their response. Link to comment Share on other sites More sharing options...
vivekvyas510 Posted November 11, 2014 Author Share Posted November 11, 2014 Reply to @kjblynx: in the promotion mail, they have mentioned if you dont use credit by 17th of nov. it will be removed form account, please help, how to use? customer care hasnt replied to my query Link to comment Share on other sites More sharing options...
excelc Posted November 12, 2014 Share Posted November 12, 2014 Reply to @vivekvyas510: I received the following from Fiverr support (but who knows if they will fix it before some people’s credits expire). “I understand and at the moment we are currently working on a fix for that issue, we are sorry for the inconvenience.” Link to comment Share on other sites More sharing options...
mrproofreading Posted November 12, 2014 Share Posted November 12, 2014 Reply to @excelc: I’m sure they will fix the problem so that you can you use your free $5 credit. Link to comment Share on other sites More sharing options...
vivekvyas510 Posted November 12, 2014 Author Share Posted November 12, 2014 it has been solved, now i could place the order using credits. as soon as i clicked the order it didnt take me to payment and displayed the message the your order has been placed. Many thanks for all your support. Link to comment Share on other sites More sharing options...
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