Hi fellows sellers!
I’m FULLTIME online marketer with 4,000+ gigs sold on Fiverr so far.
I always say “Never trust a skinny chef!”, so the best idea before you read any article posted in this forum or order any gig, be sure the person you are dealing with has a good experience behind. If you now think 4k+ sales is enough as a proof of expertise, enjoy my post!
Nightmare of all sellers is called NEGATIVE REVIEW. Right?
Dear friends, this can really damage your gig a big way!
If I’m searching for some services here on Fiverr, I ALWAYS read negative reviews and looking how the seller responds to them to get the full picture about the gig and seller. And I’m pretty sure most of people do the same thing!
So how to manage negative reviews?
You simply can’t be perfect fit for everyone and from time to time you will get a bad feedback, no matter how much you try to avoid it.
Here is my secret recipe:
- Fight against negative feedback BEFORE it’s posted:
If you see your buyer is pure troublemaker or “tire-kicker” go away / offer refund as soon as possible! Trust me. You will end with only a few $$$ earned for SOOO much effort. And you will most probably get the negative review as well - no matter how awesome you or your gig will be. Don’t sell yourself under price and don’t sell to buyers who are searching for problems from the very first contact.
- Offer 100% satisfaction or money back guarantee:
I do this on all of my gigs with AWESOME results. Yes there is about 1% of people who will always misuse that, but 99% others will more likely order your gig! If something goes wrong, just contact the buyer with polite notice how you can improve the service you delivered and offer the refund if they think it was not the greatest buy in their life
- What to do when the negative review was posted:
First of all, try to reach your buyer ASAP. You don’t want the negative post repel the other potential buyers! Offer a quick gig remake or a refund. Be sure to tell your buyer he/she needs to take a FAST action (36 hours limit), because if you offer refund and the buyer is not responsive, you will end with money refunded to a buyer and negative review lasting on your account! My own bitter experience…
- The worse scenario - BAD review from unresponsive buyer:
Let’s take an advantage from this! Reply to the comment politely that you offer 100% satisfaction or money back guarantee and some people just rather hit the negative button than communicate the issue you were ready to solve.
I am a HUGE Instagram fan and have MILLIONS of likes and hundreds of thousands followers across my IG accounts. I’m happy to share my secrets with people here on Fiverr. One of my clients wrote a negative review (thousands of positive ones posted before!):
“This gig is professional, but the strategy given is very basic and not suitable for experienced users.”
AAARGH, I have 6k+ REAL targeted followers on Instagram thanks to using just my “basic strategy” every WEEK! And someone with 400 followers now wants to teach me how I should do my business?
So I replied with proof of actual numbers of followers I gained thanks to my strategy last week (6k+!). And I’ve also mentioned it’s a HUGE difference between just knowing something and actually using it…
Do you think this negative hurts my sales? NO WAY!
People wants to know how to get thousands of IG followers the easy way and everytime someone will visit my gig and will click for negative reviews, my reply will take care of the best sale opportunity.
Be sure you’ll think about how to turn negative into positive from now!
Happy Fiverring, wish you great day and only same happy buyers,