Hey There Buyers,
Here’s a quick ‘what to avoid/what to do’ when using the messaging system here on Fiverr. This will help save time and help you get better responses from Sellers.
What To Avoid With Solutions
- The Dreaded ‘Hello’ Only Message.
The system may appear to be an instant messaging service and it can be when both the seller and the buyer are on at the same time, but most of the time this isn’t the case. When you just send 'Hi, Hello, or Hiya" the seller has nothing to work with and can only respond ‘Hello, how can I help?’. This can add literally days to the process of you trying to get help.
Solution: Include everything you want to say in one message, this allows the seller to respond with everything you need to know.
- Rapid Fire Messaging
New Message: Hi
New Message: How Are You :)?
New Message: Are You Available?
New Message: I need help with [blank]
New Message: It’s for my new business
New Message: Get back to me when you can.
New Message: Thanks
New Message: [Buyer’s Name]
Many sellers have notifications turned on, so they can help more efficiently, and you just made the phone buzz ten times for what would be considered one message. Sometimes when you message this way the seller could be online and trying to respond, but you keep interrupting them and making them wait for more information.
Solution: Again, making one message would solve this problem too and save time.
- The Copy and Paste
You’re busy too and that’s okay, so you make a message for several sellers. One problem, you included the name of one seller in the copy and paste. Now you’ve sent out a message calling several sellers by the wrong name. We are a community and know each other a little bit, but we work hard at our niche and trying to be different, so some sellers do get offended and it is very unprofessional.
Solution: Take the time and change the name, or to save even more time leave it off completely and keep it just business.
- The Obvious ‘I didn’t read your Gig Description’ Questions
New Message: What does your gig offer?
New Message: How many options do I get?
New Message: How long does the gig take?
Of course, you can have questions and our description may not cover everything you need to know, but it’s clear when a buyer hasn’t read our descriptions. We write those descriptions to help you and to answer most questions that we get daily.
Solution: Read the description carefully, especially if the language isn’t your first language. This will only help you and give you the information you need. If you still have questions, send a complete message with specific questions. This guarantees better answers from sellers.
There’s probably more to add, but this is a great start to help message better on Fiverr and to increase your success here. If you think of more as a seller add them in the comments. If you are a buyer and have some thoughts, please share.