I ordered a gig and the seller ended up not doing it. The money was refunded and I don’t know how to use it to buy a new gig so I don’t have to load money from my paypal again
Fiverr credit is only used when purchasing a gig of equal or lesser value.
So if you have $10 in your fiverr credit, you have to buy a gig worth $10 or less.
If you want to buy a gig worth more than $10, you should ask your buyer for a custom offer to break the large payment into 2 parts: one custom offer for $10 (for the credit) and another custom offer for the remaining amount.