I have 2 orders from quite strange customers. One just placed the order and went offline (last seen - 4 days ago) and the other one contacted me, placed the order, keeps going online, but ignoring my messages with the first drafts and reminders.
I don’t know how to draw their attention. I prefer not to move on with the illustrations until I have approved sketch, but these clients’ behaviour doesn’t give me a chance to work as I usually do. And, as you understand, with current situation the buyers may become quite troublesome - even though I do my best, I started working immediately and already sent them the first sketches.
Have you ever had such situations? Some advice maybe?
I’ve already contacted CS and asked them if they can send some kind of automatic reminder, but I’m still not sure if it’s going to help.