Hi! I need a quick piece of advice. I have a translation gig and due to the extremely technical nature of the article (medical), I cannot the deliver the level required by the buyer. We placed the full order but had agreed that I would send the first article as soon as it was done to make sure we are on the same page.
I have showed the buyer what I can deliver and both parties agrees that, while nothing wrong and my work is accurate and correct, it’s not what they need in this case. No hard feelings or anything
For this reason, we will go for a mutual cancellation and I will give the buyer what I have already done free of charge, regardless if he ends up using it or not.
My question is, how can I best solve this in the resolution center to minimize penalty for my gig? If I select “I’m not able to do this job” or “Due to personal/technical reasons, I cannot complete the work”, I have the follow-up option to “Ask the buyer to cancel”.
Is this the best way of doing it? I don’t want to charge him for something he won’t use, but I also don’t want this to affect my statistics negatively. Any advice is greatly appreciated