Fiverr Community Forum

How will my cancellation ratio affect me?

I had to issue refunds yesterday due to an emergency family situation that took place yesterday . I issued 12 refunds . I’ve successfully completed 27 orders , and have a 100% positive rating. My friend told me something about a " cancellation ratio , and that my level 1 badge will get taken away )

  1. Where can I find info and see my cancelation ratio percentage ?
  2. Will my level 1 seller status be taken away ? :frowning: can I contact fiverr and explain my situation ?
  3. If I lose my badge , where they’ll be opportunities to get it in the future ?

    Please help . Thanks :slight_smile: