I had to issue refunds yesterday due to an emergency family situation that took place yesterday . I issued 12 refunds . I’ve successfully completed 27 orders , and have a 100% positive rating. My friend told me something about a " cancellation ratio , and that my level 1 badge will get taken away )
- Where can I find info and see my cancelation ratio percentage ?
- Will my level 1 seller status be taken away ? can I contact fiverr and explain my situation ?
- If I lose my badge , where they’ll be opportunities to get it in the future ?
Please help . Thanks