Hi, guys, I am working on Fiverr for 2,5 years and I work very hard every day. I have almost 3000 great reviews and I think my customer care is pretty good. I offer unlimited revisions with one condition: to keep the order open by pressing the “request revision” button. I have that written in my gig description (FAQ) and I send a reminder that I charge for revisions if the order is completed in each of my delivery messages.
I had a trouble with a customer who said I didn’t notify him. I sent him a print screen of my delivery message with the text I sent in the order page: “One reminder: If you fail to click on revisions button in three days Fiverr will close the order. Me, as a seller can´t reopen it and after the order is closed, I charge for modifications, so please just press the button for modifications if you need any and I will be more then happy to make a revision. Thank you.”
It was a hard customer and he wanted to cancel the order because he didn’t like it, but based on Fiverr policy they can’t ask for a cancellation if they don’t like it. I am refering to this: ¨Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Gig page.¨
That means that I did deliver what is promised and advertised on my gig, so you can´t be requesting a refund, you can request only modifications. If I delivered for example something unrelated to my gig you may request a refund.
As I read in Fiverr policy I have the right to determine how many revisions I offer, right?
So, I got a warning from Fiverr like this:
“To create a fair and respectable marketplace, we ask that you do not try to manipulate or find workarounds to ‘trick’ our system. This is considered as improper behavior and a violation of our Terms of Service.
This is your first reminder. Another violation of Fiverr’s TOS will result in a demotion of your current level.
If you have any questions or concerns, please don’t hesitate to reach out at https://support.fiverr.com”
So, did I do anything wrong or what? Do you have any experience with this?