I have been very successful lately with my gigs, and due to the lockdown this was a very comforting thing because I am a musician and I’m hurt from this situation. Note that I also work as an astrologer (having many years of study and a diploma from a prestigious school).
My problem is that one of my customers gave a 5 star review, but made a hurtful comment. Since then I have hardly any orders. I did reply answering so that people can see my reply, but in the gig page that comment is very high and can be seen by everybody as it is featured and my reply is not visible, unless one clicks one more link.
I am very angry, because I am a very conscientious seller, with very positive reviews and just one hurtful comment ruins all my work. I cannot find any way to overcome this as people do not order from the gig anymore to get new positive reviews.
Any help or advice would be appreciated! Thanks!