I accidentally agreed to cancelling my order

[christinamary]

Has anyone had a buyer cancel an order? I had this happen after submitting my work, then got a notification to include a response or it would be automatically cancelled. I did that right away, and now Fiverr has just cancelled it saying I agreed. Now the client has my work and I’m out of my pay. Fiver is saying there is nothing they can do but it was very unclear that by responding I was agreeing to cancel.

Has anyone had this happen? I feel like you should have a better opportunity to salvage a job you’ve worked hard on!

[sydneymorgan]

When a buyer sends a cancellation request, you’ll see two buttons: Accept / Reject. Unfortunately, you clicked the wrong one trying to send your response.

There’s nothing anyone can do at this point (other than say the obvious thing about paying more attention if it happens again).

It sounds like the buyer would have left a poor review anyway if they jumped straight to trying to cancel instead of requesting a modification. Not saying they were in the right, but my advice is to just move on and forget it happened

[christinamary]

The problem is I didn’t see those buttons. Just a box to explain my side of
the dispute. I assumed that would be reviewed and next thing I know it says
cancelled by mutual agreement.

I double there’s much I can do but wasted a day working on a project for
nothing. It was maybe a glitch in Fiverr but they don’t seem to interested
in helping.