So this just happened.
I completed an order and asked if there should be any reason not to leave a 5 star review, please let me know so I can fix it and make us both happy.
The buyer then leaves a 3 star review and gives her reason as:
"thank you for the services provided.
I scored each area as satisfactory.
There wasn’t anything else you could do to improve the score."
“In that case I would prefer to refund you”
Since the customer is not 100% happy.
In my mind, I won’t keep the money if they’re not 100% pleased with my service, but guess what!
The buyer refused to accept the refund and went on to say that they are going to request that I be banned from fiverr.
Attached is a screen shot. (Hope you can see it) Am I wrong?
This was my reply: