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I am confused why my rating has fallen without any review or any order

I have not got any order in the last 15 days, and 15 days ago my rating was 4.9, but day by day it started to fall, some days ago it became 4.8, then after a couple of days it became 4.7, and today it became 4.3!!! i wonder why this happened, i haven’t got any order since a long time. neither i got nay review or delivered any order in last 15 days though it happened. Could someone expert tell me why this happened!! Thanks in advance.

With each passing day your rating can change, since each day it calculates your average score over the course of the last 60 days. So if a day passes by and one of your 5 star reviews was 61 days ago, it will not be calculated in your average score and therefore, your average rating goes down.

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Thanks a lot for your comment and for sharing your experience. I got the point and highly appreciate your opinion. :slight_smile:

:+1: Good information @maedan

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