So I got this job. Buyer wanted 24 hours delivery time. Video editing job.
I send a buyers request, I go to sleep. I woke up and it’s already 14 hours left on the job as the buyer accepted the request. I try my best and start working in a couple of hours.
The whole job, with breaks etc took me total of 30 sleepless hours. I have sent extention request for 1 day and buyer agreed. I delivered the job at about 40 hour. He was really being pushy about whole job but I understand as he paid $250 for it.
Anyway, I delivered the file, he requested some changes, I did it. Buyer said “GOOD JOB”, keep that in mind.
Then he requests the source files. Keep in mind that in NO messages whatsoever he told me about wanting the source files. I haven’t made a problem of this considering the money he paid, and I do send the source files to almost anyone who requests anyway. This is after 5 hours and delivered the final files.
So the final work is done, he says GOOD JOB, indication that he is satisfied with the work.
He is still pushing. I have told him that he never mentioned the source files. So even if I don’t send the source files, my work is still done.
He then requested the source files with this message. He is just straight up lying, saying the quality is poor. After the final file delivered, he said “good job”. I also told him that I will be willing to make any changes. I told him what I wrote here, he never mentioned the source files, but I will get them to him when I can.
This is the respond I got, cancelation request.
I said I was out of home and there is nothing I can do.
And he says I am rude. After these messages, I told him I am going to inform CS about this and they will deal with this.
Still, after 12 hours of the request of the source files, I delivered them.
2 hours later, CS CANCELED THE ORDER. In the meantime, he accepted the order and gave me 1 star review, which is still in my profile. 30+ hours of work and all I get is 1 star review.
Customer support has to change it’s way. I am fed up. My ticket hasn’t even been read and answered yet. And my order gets canceled because I didn’t provide the source files withing 15 minutes, and when I DON’T HAVE TO PROVIDE THEM, AT ALL?