Fiverr Community Forum

I am getting a level demotion because of a Fiverr mistake

Recently i had to cancel 3 orders, however, one of them was canceled due to a bug (the order was duplicated, and one of them was automatically canceled by fiverr) this made my “order completion” red (89%), Since my next evaluation will be on February 14th, I think it is unfair to receive a level demotion because of a fiverr error

I believe customer service can rectify that.

I spoke to them about a related concern before (a permanent unread messages that I can’t find in any folder) because it will affect my response rate, they say that if it happens… They will fix it for me.

Don’t quote me on this but I think you can voice your concern with the CS.

5 Likes

Yes CS very good about fixing an issue if it’s not your fault and changing your stats to reflect that. Send screen shots and be factual and kind.

However, I have had regular customers order by mistake and I still see the percentage drop after CS cancels the order.

Do contact with CS immediately. They will provide you the best solutions for sure.