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I am in great trouble ,I have no words to express my feelings right now!

creatorazure

By creatorazure
in My Fiverr Experience

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creatorazure Newbie

creatorazure

Posted
Posted

Hi friends,

Today fiverr restricted my account after receiving third warning (account restricted) within 12 hours. The first warning was right but the second & third warning was totally irrelevant.
(2nd warning was Buyer Communicate outside the fiverr , but i was don’t do ,
even then fiverr give me )😦

(3rd warning) Yesterday my buyer told me you stole work from google . I just asked my buyer that is this not stolen work , i was reported by buyer And eventually Customer support gave me 3rd warning of (asking for positive feedback) with account restricted. Now its under review by Fiverr Trust and Safety team. They said I can deliver my active order but can’t get new orders.

I am working on fiverr since from oct 2019 and have more than 42 reviews Premium still i have 11 active orders. I am really upset. I don’t know what to do. Please share you suggestions and experiences.

Thanks
Creatorazure

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ahsan_n Newbie

ahsan_n

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First of Creatorazure, welcome to fiverr form community !
And in response to your situation, i would like to say that dont panic, ask CS for help, if you have not asked buyer for positive feed back then they can defiantly help you, and next time if you are having an unpleasant argument then open a dispute on the spot, this is the legal way of including Fiverr team to your dealing.

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creatorazure Newbie

creatorazure

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First of Creatorazure, welcome to fiverr form community !

And in response to your situation, i would like to say that dont panic, ask CS for help, if you have not asked buyer for positive feed back then they can defiantly help you, and next time if you are having an unpleasant argument then open a dispute on the spot, this is the legal way of including Fiverr team to your dealing.

Ahsa_n

I am just waiting for response from Fiverr trust and safety team!

Thankyou so much

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creatorazure Newbie

creatorazure

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First of Creatorazure, welcome to fiverr form community !

And in response to your situation, i would like to say that dont panic, ask CS for help, if you have not asked buyer for positive feed back then they can defiantly help you, and next time if you are having an unpleasant argument then open a dispute on the spot, this is the legal way of including Fiverr team to your dealing.

Dear Fiverr gave me Auto reply , contact will be in 10 days 😖

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uk1000 Grand Master

uk1000

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can screenshots send to fiverr cs

Yes you can attach screenshot images (or other attachments) when you create your support ticket or add another reply to it. eg. screenshot a few messages that are relevant and highlight them/add text showing that it wasn’t you who said/did the wrong things.

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creatorazure Newbie

creatorazure

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Yes you can attach screenshot images (or other attachments) when you create your support ticket or add another reply to it. eg. screenshot a few messages that are relevant and highlight them/add text showing that it wasn’t you who said/did the wrong things.

TOS_3rd.thumb.PNG.0b93f845f1ca567fe0350cc71765d388.PNG
TOS_3rd1909×905 16.6 KB
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blavaro Community Regular

blavaro

Posted
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i had received 3 warnings

but 1st was true

2nd & 3rd is totally wrong

2nd & 3rd is totally wrong

It seems to be wrong from your perspective.

But Buyer and CS think different so you would need to support irrelevancy of warnings with transcript of whole (character by character) communication to CS.

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creatorazure Newbie

creatorazure

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2nd & 3rd is totally wrong

It seems to be wrong from your perspective.

But Buyer and CS think different so you would need to support irrelevancy of warnings with transcript of whole (character by character) communication to CS.

Can you help a little bit because my English is not good

😦

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catwriter Grand Master

catwriter

Posted
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i had received 3 warnings

but 1st was true

2nd & 3rd is totally wrong

2nd & 3rd is totally wrong

Which ones would be 2nd and 3rd? Communication outside of Fiverr, stealing work from Google, feedback manipulation?

Part of the problem could be that staff took a look at your Fiverr profile and saw an unusually high percentage of buyers complaining about late deliveries. Or maybe some of those buyers also complained in the private feedback (the one that only staff sees).

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ridwansugi Proficient

ridwansugi

Posted
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Hi friends,

Today fiverr restricted my account after receiving third warning (account restricted) within 12 hours. The first warning was right but the second & third warning was totally irrelevant.

(2nd warning was Buyer Communicate outside the fiverr , but i was don’t do ,

even then fiverr give me )😦

(3rd warning) Yesterday my buyer told me you stole work from google . I just asked my buyer that is this not stolen work , i was reported by buyer And eventually Customer support gave me 3rd warning of (asking for positive feedback) with account restricted. Now its under review by Fiverr Trust and Safety team. They said I can deliver my active order but can’t get new orders.

I am working on fiverr since from oct 2019 and have more than 42 reviews Premium still i have 11 active orders. I am really upset. I don’t know what to do. Please share you suggestions and experiences.

Thanks

Creatorazure

(2nd warning was Buyer Communicate outside the fiverr , but i was don’t do ,

even then fiverr give me )😦

Did you gave email? or any other sosmed account? or ask your buyer sosmed or email?

Eventhough you didn’t communicate outside fiverr, but you gave your buyer some of this information…, then it count as violate TOS

(3rd warning) Yesterday my buyer told me you stole work from google .

You should patienly contact CS, it seems your buyer is reporting you.

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creatorazure Newbie

creatorazure

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Sorry to hear this. CS may take some time to respond. But give them proof that you did not steal the work if you can. And show then your conversations with the buyer to show you did not ask to speak outside of Fiverr. That could go a long way.

yes offcourse i’m still doing this

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