Fiverr Community Forum

I am not able to get refund to my original method of payment

Hi,

I was working with the seller, but he ended up not being as experienced and cancelled an order on me. Now, I am stuck with the money I paid for it - it’s on my Fiverr balance. How can i get the refund?

I contacted chat support 4 days ago - but no response

1 Like

still no reply… can someone help me here?!

M

If it is in your fiverr balance, that is your refund. Once you paid through fiverr, the amount will stay at Fiverr. You can use that money to purchase something else on the platform.

Let me make it clear. I need to get that money back to ME, not to Fiverr. meaning to my credit card with with which I paid with or PayPal